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You can check if a field is empty and perform the required actions depending on a returned value. For example, you may want to mark requests, software bugs, or issues that were rejected and group them to the list. For this purpose use both IF and EMPTY functions. To add the rule: 1. Select a workspace, select an application. 2. Click «Fields» and c … Read More

After you install the CMW Tracker for Outlook, synchronization settings are configured automatically, but you can change them if necessary. To change synchronization settings: 1. Launch Microsoft Outlook. 2. Go to «File > Options > Add-Ins». 3. Choose CMW Tracker for Outlook from the list of add-ins, and click the «Add-In Options» button. C … Read More

Each Comindware user who would like to use single sign-on should add the CMW Tracker URL to the list of trusted URIs in the network.automatic-ntlm-auth.trusted-uris parameter in Mozilla Firefox. To enable single sign-on in Mozilla Firefox: 1. Open Mozilla Firefox. 2. In the address bar of the web browser type the following text: about:config. Mozil … Read More

Each Comindware user who would like to use single sign-on in Internet Explorer should add the CMW Tracker web site to the list of the trusted web sites. To enable single sign-on in Internet Explorer: 1. In Microsoft Internet Explorer, go to «Tools» > «Internet Options». 2. Click the «Security» tab and choose the «Trusted Sites» icon. 3. Click on … Read More

After the Comindware administrator has enabled single sign-on on the server, each Comindware user who would like to use this feature should configure their web browser. Single sign-on can be configured for the following browsers: Internet Explorer (See also: Configuring Internet Explorer); Mozilla Firefox (See also: Configuring Mozilla Firefox); G … Read More

If your CMW Tracker is installed as an IIS server, you will need to configure Windows Authentication in IIS. The default authentication configuration for IIS 7 enables Anonymous authentication only. Before configuring, make sure you have modified the web.config file. To install the Windows Authentication module: 1. Go to «Start» > «Control Panel … Read More

A backup is a copy of your Comindware database folder. The database folder includes your database files and attachments from tasks and items. Creating backups is necessary to prevent data loss in case of hardware crash or error, or to migrate database files to different hardware. To create a backup: 1. Go to «Administration» > «Backup Management … Read More

CMW Tracker currently supports the following Microsoft Exchange Server versions: MS Exchange 2007 SP1; MS Exchange 2010; MS Exchange 2010 SP1. To connect to MS Exchange server: 1. Go to «Administration» > «Email Channels». 2. Click the «New Email Channel» in the Ribbon. 3. Specify the following fields based on the MS Exchange server details as … Read More

To connect CMW Tracker to a company's SMTP server: 1. Go to «Administration» > «Email Channels». 2. Click the «New Email Channel» in the Ribbon. 3. Specify the following fields based on the SMTP server details as follows: Field Description Channel Name Specify channel title that will be shown in the list of email channels. Direction … Read More

CMW Tracker can be used as a Cloud subscription-based service. Cloud service provides exactly the same functionality as on-premise CMW Tracker installation. Trial Subscription You can evaluate the full functionality of CMW Tracker for free during a 30 day trial period. Once your trial period is over, the CMW Tracker features will be locked, but you … Read More